As soon as you place your order you will receive an order confirmation e-mail from firstname.lastname@example.org. If you do not receive this email, please:
This email means that we have received your order in our system and charged your PayPal account or credit card for the purchase.
Please check the details in your confirmation email are correct, and let us know (via the Contact Us tab, or email email@example.com) if any details need changing immediately. Most orders are processed within 24 hours, and we may be unable to make changes once we have begun processing.
We will send you a confirmation email after 10pm EST each business day on the day we ship your order. Your tracking number will be sent to the e-mail address you provided when checking out. Having read the shipping information above, if you feel you should have received this email by now, please contact us (via the Contact Us tab, or email firstname.lastname@example.org).Damages & Mistakes
Damages occur in transit, and mistakes happen from time to time. We are human! Just contact us (via the Contact Us tab, or email email@example.com) and we'll help straighten things out. We will always replace damaged items and correct mistakes, with no additional cost or inconvenience to you.
We will accept exchanges on all our helmets offered in the event that you order the wrong size. The item will need to be returned first before the exchange is shipped out.
Since all apparel items are custom printed to order, we are regrettably unable to accept returns. So please check our detailed size guides(which you can find on all apparel product pages) carefully.
We operate a state-of-the-art, fully automated print production line. This means that we are able to custom print and ship orders quickly directly from our base here in South Dakota(USA).
This also means that once an order has been placed, we are usually unable to alter or cancel it - as it hits the production floor very rapidly.
Please double check the details of your order on the cart and checkout pages prior to ordering!
Refunds are offered at our own discretion, or in the very rare event where we are unable to fulfill your order.
Refunds will only be issued to the original PayPal account or credit card that you use when placing your order. Contact us (via the Contact Us tab, or email firstname.lastname@example.org) to discuss your situation.